Delivery and Return queries

THE DELIVERY OPTIONS WE OFFER:

UK Standard Delivery - £1.99

UK Tracked & Signed - £2.99 

Europe Tracked & Signed - £6.99 

International Standard Delivery - £4.99

International Tracked & Signed - £9.99

 

APPROXIMATE LENGTH OF DELIVERY

UK Standard Delivery - 3-5 Workings Days

Europe -  5-7 Workings Days

*World Zone 1 (US, Canada, South America and Asia) -  7-12 Business Working Days

*World Zone 2 (Rest of the World) - 7-12 Business Working Days

(Delivery days are dependent on the efficiency of your local customs office)

All orders are shipped through Royal Mail Group Ltd.

RETURNS

Returns are not excepted unless the item is faulty and photographic proof is shown. 

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PLEASE BE AWARE!

All international orders sent to countries outside the EU may be subject to import charges, these charges must be paid by the recipient of the parcel as EmpowerCo accepts no responsibility for this. Please double check with your customs office before ordering if you are unsure as to whether this applies to your country.

EmpowerCo will not be responsible for:

  • Items sent to the wrong address
  • Customer ordering the wrong item or size
  • Lost or stolen packages
  • Damages incurred by carriers
  • Carrier Delays

    If your package is returned to us because you provided the wrong address or failed to go to your post office to retrieve your order, you will be responsible for paying another shipping fee.

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